FAQs

If you cannot remember the email address you used to log in, you can contact Customer Service and request the email address you used to register with us. However, if that email is no longer active, you will need to re-register using a new email address and password.

Enter the email address you registered with into the Password Reset feature. We will send a link to that email address to your Account Page so you can create a Password. Please make sure you are accepting emails from our website, so your password email is not marked as SPAM.

  • You may need to update certain settings and functions on your computer. Here is a brief list of what needs to be done:
  • Print your cart so you won't lose this information.
  • You need to add frontrangequilting.com to your Allowed Websites.
  • Your Security Setting can be no higher than medium-high.
  • Delete all Connecting Threads cookies (listed as CT).
  • Close your browser and re-open it to establish the new settings.

All of our transactions are in U.S. dollars. We accept Visa, MasterCard, DISCOVER, and American Express as credit cards. We also offer PayPal for your convenience. In addition, U.S. Residents can mail us a check or money order denominated in U.S. dollars. Please note, there is a $15 service charge for personal checks returned for $35 NSF. Sorry, no C.O.D. or purchase orders.

All fabrics on our website have been carefully photographed and color-corrected for accuracy. However, every computer screen is different, so we are unable to guarantee the accuracy of the images as viewed on your computer.

Go to My Account and log in using your original Email Address and Password. It will take you to “Edit your existing member account” Go to the first section marked “login information” and change your email address in the designated field. Review the other information and then click the SUBMIT button.

We do not offer wholesale prices at this time.

To view this information, you need to turn off your pop-up blocker on your browser software.

Note: This function is usually listed under the Tool Menu.

To print free patterns, you need to turn off your pop-up blocker on your browser software.

Note: This function is usually listed under the Tool Menu.

If you are receiving a Front Range Quilting catalog in the mail, and you prefer not to, fill out the Stop Receiving the Front Range Quilting Catalog in the Mail Form, and we will omit your name from future mailings.

 We generate our mailing list several weeks in advance of a catalog being mailed, so you may still receive one catalog after filling out this form, depending on where we are in our mailing process.

 If you are a current customer, you will still be able to order our products on the phone, or our webpage.

Once you purchase a download from us, the link to open it is found in your first email confirmation. We also put it in your pattern library, which is located at the top of the home page. You will need to be logged in or have your order number to view/print your pattern.